Before
Guest wrote at 23:40 — admin was asleep. In the morning, the booking went to a competitor.
After
AI responded in seconds, selected the game, and took a deposit. In the morning, the admin sees a confirmed booking.
Escape room CRM and booking platform
More than booking: escape room software that drives guests to payment and brings them back
Escape Navigator is a cloud SaaS platform that covers the whole chain: website and AI sales, booking calendar, shifts, game hosting, reputation protection, analytics and guest return.
Free trial · No credit card required
- 5average client rating
- 20+integrations out of the box
- 0€setup — start in minutes
BEYOND BOOKING
How to earn more and lose less
Everyone has a schedule. The difference is in what happens before booking, during the shift, and after the game. Escape Navigator manages the entire chain: from the first click to the repeat game.
Where is the money going
Full load ≠ maximum profit
An escape room can be fully booked but still lose money — due to under-sales, weak slots, repeat visits, reviews, and manual admin work.
No response at nightrequest received, admin asleep
Didn’t convince the hesitantUnanswered — left
No prepayment takenno-show — slot expired
Second room not soldthe group played just one
Guest didn’t returnPlayed once — and silence
Review not collectedSatisfied guest stayed silent
Weak slots not spottedWeekdays sit idle
Admin is busy with something elseRoutine instead of sales
Calculate your losses
Even a few missed bookings per week add up to a significant amount over a year.
Estimate: 20 × 80 €. Actual losses are usually higher — this doesn't include no-shows, weak slots, and lack of prepayments.
Six links. One chain.
Before booking, during the shift, after the game — and control over everything
Growth Engine
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BEFORE → AFTER
How does this convert into money
Not "modules," but specific situations that are costing you revenue today — and how they are handled with Navigator.
Before
"Can I bring children?" — question unanswered. Closed the tab.
After
AI responded "6+", suggested a slot at 18:00, and proceeded to payment.
Before
Played once — and silence. No one brought the guest back.
After
Photo, thank you, and offer for the second room. Guest returned after 3 weeks.
Before
Calendar, WhatsApp, tables, cash register, and reviews — separately, manually, with merges.
After
One flow from booking to repeat visit — data is not lost between steps.
Three things most important to an escape room owner
More revenue
Each game generates more than one transaction — repeat sales, certificates, and catalog work independently.
Less loss
See where bookings drop, which ads pay off, and which slots are underloaded — data-driven decisions, not guesswork.
Less manual chaos
Room, team, schedule, and payments — all in one place, no switching between disparate tools.
«I have been in the escape room industry since 2015. Everything we learned about this business from the inside, we put into the product — no extras, no fluff.»
100+Satisfied clients
500+inquiries per year handled by AI — without admin
0%commissions from catalog orders
ALL-IN-ONE SYSTEM
Everything an escape room needs — already inside
Grouped by guest journey steps — no extra charges for modules. Below is the main; expand to see all features.
Before booking
- 24/7 AI chat for guestsanswers, picks a game and books
- Split payment widgetpay now, details and waiver after
- One invoice per groupthree rooms — one payment
- Gift certificatesflexible prices and scheduled delivery
- Abandoned-booking retargetinga promo code for those who didn't pay
- Promo codes and deals
- Add-ons and prepaymentactor, animator, corporate
- Waiversconsent from every participant
During the shift
- Resource schedulingshifts, hosts, rooms, resources
- Game Mastertimer, stages and in-game hints
- Room readinessyou cannot sell what you cannot run
- Classic, VR, lounge, eventsany format in one calendar
- Shift tasksfor admins and the tech team
- Info boardwhat matters — to the whole team at once
After the game
- Post-game scenariosphotos, thanks and an offer while emotions are fresh
- NPS and surveysa high score — a review on the right platform
- Detractor filterthe problem is seen inside, not in a bad review
- Win-back and birthdaysautomatic guest return
- Repeat and cross-sellsa personal offer for the next game
- Referral program
- Email and WhatsApp campaignsemail builder and segments
For the owner
- End-to-end analytics and P&Lrevenue, occupancy and profit by room
- AI analystanswers about your business in plain language
- Sources, UTM and adssee what pays off
- Occupancy and weak slotsheatmaps by day and hour
- Automatic payroll and KPIsby hours, games and sales
- Reports and action logwho changed what in the system
- Mobile appthe whole business in your pocket
- 20+ integrations, including Zapier
- Team learning centervideo guides and onboarding
Widgets
Online booking widgets
Better to try once than hear a thousand words. Experience our demo widgets for yourself and see the difference.
You can book online using the card number: 4242 4242 4242 4242 with any CVC and expiration date.
Companies that grow with us
PixelXtremeFun
WUTTRAUM
Pärnu Põgenemistoad
The Space
Logicus Escape Room
Escape Room Fyn
EscapeGame München
Escaperooms Pforzheim
Pixel Arena
Eclipse Escape Rooms
Escapologica Escape Room Genova
EscapeGame Augsburg
Kölbo Escape
Uniquest
Secret Escape Game
EscapeGame Salzburg
Escape Goldau
EscapeGame Nürnberg
GAME OVER Escape Rooms Wien
EscapeGame Bielefeld
Escape Mission
Escape2win
Puzzle Punks Brasov
Puzzle Punks Dubrovnik
EscapeGame Wien
The Room
Lx Escape
Escape Room Mantova
EscapeGame Leipzig
Integrations
Boost efficiency with Escape Navigator integrations
Escape Navigator supports over 20 different integrations, including Zapier, allowing for seamless interaction among all your systems.
12+integrationsCount
Relocation
Easy Migration to Our CRM
Transfer bookings, clients, and history in a couple of minutes — without losing a single record.
- Data Migration in Two Clicks.
- Intuitive Interface
- Step-by-step instructions so you and your team can fully benefit from the system from day one.
No commitments
Forget about contracts
You manage your subscription yourself — start, pause, or cancel whenever it's convenient for your business.
- We don't require contracts that obligate you to use our service.
- If you have a similar contract with another company, we'll provide CRM Pro for free until the end of that term!
Are you switching from another CRM?
We will compensate for the remaining term by providing Pro for free until it ends.
Prices
Choose your escape room software plan
Transparent pricing that grows with your business. No hidden fees or setup costs.
Navigator Basic
Everything you need for an efficient escape room. Free forever!
$0 /month
- Online booking widgets
- Gift certificate service
- Flexible booking grid configuration
- Multiple online payment options
- Upsell additional services
- Statistics and analytics
Navigator PRO
PopularA professional solution for market leaders!
$32 /month
- All Basic features
- Employee scheduling
- Promo codes and special offers
- Cross-sell and retargeting
- Waivers
- 20+ integrations
Free trial
Cancel anytime
Support included
Refund within 30 days
FAQ
Frequently asked questions about escape room software
Everything owners usually ask before switching their escape room to Escape Navigator — pricing, migration, payments and day-to-day operations.
What is Escape Navigator?
Escape Navigator is an all-in-one escape room booking software and CRM. One platform covers the whole guest journey: booking widgets on your website, online payments, a calendar for rooms and staff, digital waivers, game hosting tools, guest return automation and end-to-end analytics — for a single room or a chain of venues.
Who is the platform for?
For escape room owners and managers, and for adjacent entertainment formats — VR arenas, quiz and lounge venues, event spaces. Classic quests, VR, lounges and events all live in one booking calendar, so a mixed venue is managed from a single screen.
How much does escape room booking software cost?
Navigator Basic is free forever and already includes booking widgets, gift certificates, a flexible booking grid, online payments and analytics. Navigator PRO is billed monthly per escape room in your local currency, and the price per room goes down as you add rooms — the calculator in the Pricing section shows the exact amount for your country and number of rooms. There are no setup fees and no hidden charges.
Is there a free trial or a free plan?
Both. Navigator Basic is free forever, and Navigator PRO starts with a free trial that does not require a credit card. You can cancel or pause the subscription yourself at any time, and PRO is covered by a 30-day money-back guarantee.
Can guests book and pay online on my own website?
Yes. Booking widgets embed into any website — no redesign needed — and show live availability. Guests can pay in full or make a prepayment, split payment lets them pay first and fill in details and the waiver later, a group booking several rooms gets one invoice, and add-ons such as an actor, animator or corporate extras can be sold in the same flow. Gift certificates work with flexible amounts and scheduled delivery.
Which payment providers are supported?
Stripe, PayPal and Square are supported out of the box, alongside local acquiring options, so guests can pay in your local currency. Prepayment rules, deposits and full prepay are configured per room and per booking type.
Can I migrate from Bookeo, Resova, Xola or another system?
Yes. Bookings, clients and history transfer in a couple of minutes without losing a single record, and the team gets step-by-step onboarding instructions. If you are still inside a paid contract with your previous provider, we cover the remaining term by giving you PRO for free until it ends.
Do you support digital waivers?
Yes. Every participant signs an electronic waiver from their own phone before the game, and signed documents are stored against the guest profile in the CRM — so there is no paper to file and nothing to chase at reception.
How do staff scheduling and payroll work?
Shifts for hosts, actors, rooms and other resources are planned in one calendar that checks conflicts automatically, and room readiness is tracked so a slot cannot be sold for a room you cannot run. Payroll and KPIs are calculated automatically from hours worked, games run and sales.
What analytics and reports do I get?
End-to-end analytics with P&L per room: revenue, occupancy and profit, occupancy heatmaps by day and hour to expose weak slots, traffic sources with UTM and ad spend so you can see what pays off, plus reports and an action log of who changed what. An AI analyst answers questions about your business in plain language.
How does the platform bring guests back?
Post-game scenarios send photos, a thank-you and an offer while emotions are still fresh. NPS surveys route happy guests to a public review platform and keep detractors internal so problems are seen by you, not by search engines. Win-back, birthday, referral and cross-sell campaigns run automatically over email and WhatsApp.
Which integrations are available?
Over 20 integrations out of the box, including Google Calendar, Google Analytics, Facebook Pixel, Mailchimp, Telegram, Slack, Discord, Twilio, SMSPilot, SMTP, Stripe, PayPal and Square. Zapier and webhooks connect everything else, so no manual exports are needed.
Does it work for several locations?
Yes. A chain runs on one account with a shared guest database, while reports and access rights stay separate per venue, so a manager sees only their own location and the owner sees the whole network in one dashboard.
How long does it take to set up?
You can start in minutes: register, add your rooms and booking grid, then paste the widget onto your website. Data migration from another system takes a couple of minutes, and the built-in learning center has video guides for onboarding the team.
Is there a mobile app?
Yes, there are iOS and Android apps for owners and staff: the booking calendar, guest data, shift tasks and key business metrics are available from your phone, and the web version works in any browser.
Am I locked into a contract?
No. We do not require contracts that oblige you to keep using the service — you start, pause or cancel the subscription yourself whenever it suits your business.
Which languages and currencies are supported?
The interface and guest-facing widgets are available in 19 languages, and pricing is shown in your local currency. Booking confirmations, reminders and marketing emails reach guests in their own language.